Frequently Asked Questions


Q: What is your standard lead time?
A: Our average lead time is 7-10 working days however, we offer 2-3 day rush service on many items. Rush service may require additional charges.

Q: What kind of art do I need?
A: We need Vector Art. Either an Adobe Illustrator File (.ai) or CorelDraw File (.eps), with fonts converted to curves.

Q: I don't have these files, can you create these for me?
A: Yes, we can convert most files and often at no additional charge. In some cases there would be an art fee and if so you would be notified ahead of time.

Q: Can I see a proof before I receive my order?
A: This is usually standard. We can either e-mail or fax it to you. In the case of embroidery, we can provide a sew out scan.

Q: Is it possible to have a representative come in to see me and bring samples so I can narrow down my choice?
A: This is what we normally do. Our PromoCentre representatives are able to come to your place of business and show you our unique items.

Q: What are your minimums?
A: Minimums depend on the product. Usually the less expensive products have higher minimums.

Q: Can a representative help us do a company store?
A: One of our professionals can help you design a custom store for your company. We can warehouse, ship and develop your website store for you.

Q: Do you offer custom packaging options?
A: Yes, we can gift wrap and fulfill any orders that you wish (there is a fee for this service).

Q: If I cannot find what I am looking for on your website does that mean it is not available?
A: We have access to over 500,000 products. Our website does not contain all of these items as our suppliers are always bringing out new and updated products. 

Q: Do you handle name brands?
A: We handle most name brands. Cutter & Buck, Ashworth, Nike, Izod, Waterford, Sony, Titleist and many more.

Q: Can you take me through the order process?
A: When an order is placed with one of our PromoCentre representatives, we will ask you for the artwork of your company's logo. An Acknowledgement & Art Layout is sent to you via fax or e-mail for your review & approval. Once it has been accepted, we will place the order and have shipped to your desired location or made available for pick up. Companies that are set up with credit terms will get invoiced. If you have not been pre-approved for credit terms, you will be asked for a deposit prior to the order being placed. At PromoCentre we really try to make it easy for you.

Q: If we need large quantities how can you reduce our costs?
A: If you have the lead time we can have orders produced overseas which would cut your costs and allow for more customization if needed.

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